COMPANY OVERVIEW
“Booster Prep Inc.” in Scarborough, ON is looking for a “User Support Technician” to join our
establishment.
JOB TITLE: User Support Technician
LOCATION: 3300 McNicoll Ave. Scarborough, ON M1V 5J6 (1 Vacancy)
JOB TYPE: Regular
TERMS OF EMPLOYMENT: Permanent; Full-time
ANTICIPATED START DATE: As soon as Possible
NUMBER OF OPENINGS: 1
SALARY: $28.85 per hour
HOURS OF EMPLOYMENT: 30-35 hours/Week
WORK SETTING: Office
JOB DUTIES AND RESPONSIBILITIES
Provide first-line technical support to the users and employees via phone, email, chat, or in
person. Resolve technical issues related to application, hardware and other IT-related
problems.
Maintain accurate records of IT assets, configurations, procedures, and troubleshooting
steps, as well as create and update technical documentation and knowledge base articles.
Diagnose and troubleshoot technical issues using appropriate tools and resources. Resolve
issues promptly to minimize downtime and disruption.
Maintain documentation of IT systems, procedures, and troubleshooting steps. Develop
training materials and resources to empower managers to leverage technology effectively
Create, modify, and deactivate user accounts in accordance with company policies. Manage
permissions and access rights for various systems and applications.
Assist with network connectivity issues, including LAN/WAN troubleshooting, VPN setup,
and wireless network support. Ensure reliable network access for all employees.
Conduct training sessions or create user guides to educate employees on IT systems,
software applications, and best practices for cybersecurity. Proactively identify opportunities
to improve IT processes, systems, and infrastructure.
Recommend and implement solutions to enhance efficiency and user satisfaction.
Respond to critical IT issues and outages promptly, including after-hours support as needed.
Implement contingency plans to minimize business disruption.
PROFESSIONAL SKILLS AND REQUIREMENTS
Diploma in Computer Programming or related disciple
7 months to 1 year of previous experience in the position or related position.
familiarity with various operating systems (Windows, macOS, Linux) and proficiency in
troubleshooting software issues.
Excellent written and oral English Communication skills
Ability to support and troubleshoot common business applications such as Microsoft Office
Suite, email clients, and web browsers.
Ability to work well within a team environment, collaborating with colleagues and other
departments to resolve complex issues
Capability to make informed decisions under pressure to resolve technical issues promptly
and effectively.
Ability to supervise 1-2 people.
HOW TO APPLY:
By E-Mail: hr.boosterprep@gmail.com