Overview
Languages: English
Permanent Employment: Full-time – 35 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
Availability: Day, Early Morning, Evening, Morning, Night, On Call, Overtime, Shift, Weekend
Start: as soon as possible
Vacancy: 1
Responsibilities
Tasks
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Supervision
5-10 people
Experience and specialization
Computer and technology knowledge
Electronic cash register
MS Access
MS Excel
MS Office
MS Outlook
MS PowerPoint
MS Windows
MS Word
Spreadsheet
Additional information
Security and safety: Criminal record check
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Handling heavy loads
Physically demanding
Attention to detail
Combination of sitting, standing, walking
Standing for extended periods
Overtime required
Personal suitability
Accurate
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player