Franchise Management Inc. (FMI) is one of the largest Franchise Operators in North America, owning and operating several stores of Pizza Hut among other fast-food stores such as KFC, Taco Bell, Panera Bread and Burger King across different provinces and states.
FMI National Inc has embarked on a major expansion for their Pizza Hut restaurants in Ontario. The business address is 417, Connell Street Woodstock New Brunswick E7M 5G5. We are currently hiring a Shift Manager at our Pizza Hut store in Brockville, Ontario.
Employment requirements
- Secondary School
- 6 – 12 months of supervisory work experience in food preparation or service is required
OR Any other relevant equivalent qualification
- Available to work on flexible shifts, nights and week-ends
- Ability to work in a fast-paced environment and remain calm under pressure
- Self-motivated, active team player and demonstrates initiative
- Results/service oriented
- Excellent work ethic and demonstrates integrity
- Ability to lift weight up to 50 pounds
- Administrative ability
- Thorough knowledge of all store equipment (including but not limited to cash registers, food preparation equipment, etc.), and of relevant policies and procedures.
- Excellent interpersonal skills and communication skills – written and verbal
- Language: English
Duties & Responsibilities
- Willing to work a position on the floor while coaching the team to achieve daily KPIs;
- Supervise, motivate and train team members with their tasks and responsibilities, sanitation and safety procedures;
- Plan, establish work schedules and procedures and coordinate the day-to-day activities of team members;
- Provide positive recognition and corrective coaching when appropriate;
- Provide input to RGM when performance issues arise;
- Ensure team members provide the highest possible level of customer satisfaction through service and product quality;
- Assist team members with tasks as needed to ensure complete customer satisfaction;
- Initiate necessary actions to correct customer complaints and escalate any major issues to RGM;
- Ensure team members are properly executing current promotions and new products during the shift;
- Ensure team member uniforms and appearances are neat, professional, clean at all times and meet necessary requirements;
- Ensure proper staffing and deployment throughout the shift to match business needs;
- Monitors, keep records and maintains correct inventory levels (product & supply) and notifies management when levels are low;
- Assists with ordering of ingredients and supplies as assigned;
- Ensure restaurant is ready for peak revenue periods by utilizing appropriate planning and projection tools;
- Assists in ensuring sales and profit targets are met;
- Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed;
- Respond to emergency situations as required and communicate to management immediately;
- Assist in recruiting and selecting qualified, high energy team members using approved tools and systems;
- Assist with the communication and administration of company policies;
- Ensure proper communication takes place during shift change;
- All other management duties as assigned.
Wage
$17.30 per hour
Terms of employment
Full-time and Permanent
Hours of work
35 hours per week
Benefits
- Extended medical insurance and dental insurance after probationary period.
- Bonus.
Location of work
Unit 2 – 2462 Parkedale Avenue, Brockville ON K6V 3G8
How to apply
Email your CV/ Resume to careers@fmigroup.ca with the position/job title in the subject.