Company Operating Name:
Best Western Plus Ottawa City Centre
Business Location:
1274 Carling Ave, Ottawa, ON K1Z 7K8
TEL: (613) 728-1951
Terms of Employment:
● Permanent full-time, 34.00 hours per week
● Shift required
Salaries and wages:
● $26.00 per hour
Health Benefits:
● Dental Plan
● Health Care Plan
● Vision Care Benefits
Financial Benefits:
● Group Insurance Benefits
● Life Insurance
Other Benefits:
● Travel Insurance
● Free Parking
Duties and Responsibilities:
● Develop and implement standardized procedures and policies for day-to-day facility operations;
● Evaluate current practices and processes, recognize potential areas of conflict;
● Initiate methods and strategies to improve current business methods, quality of products, and guest services;
● Prepare and generate forecasts; to work closely with reservations, the front office and sales in order to maximize occupancy, rate, and revenue;
● Facilitate and support employee training to enforce up-to-date standard operating procedures;
● Manage and supervise employees and participate in their performance evaluation;
● Participate and have input into the recruitment and selection and hiring of employees;
● Support and participate in new employee orientation, training, and scheduling;
● Negotiate with suppliers and ensure inventory is maintained;
● Oversee customer service operations and communications, including conflict resolution; and
● Provide maximum personalized guest service and standards for returning guests, group contact, VIPs, the elderly, and other special requests.
Qualifications:
Education:
● A university degree or college diploma in hotel management or other related discipline is required for managers employed by hotel chains or large accommodation establishments
Experience:
● A minimum of 3 years’ experience in hospitality/ accommodation industry
Other skills/conditions:
● Advanced hospitality industry knowledge and superior work ethic
● Superior quality service in a fast workplace in the hospitality industry
● Ability to abide by all health, safety and sanitation requirements
● Excellent communication skills with passion in this industry
● Exceptional problem-solving skills
Language:
● English (superior oral and written)