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Hotel Front Desk Manager

Company Operating Name:

Best Western Plus Ottawa City Centre


Business Location:

1274 Carling Ave, Ottawa, ON K1Z 7K8

TEL: (613) 728-1951


Terms of Employment:

● Permanent full-time, 34.00 hours per week

● Shift required


Salaries and wages:

● $26.00 per hour


Health Benefits:

● Dental Plan

● Health Care Plan

● Vision Care Benefits


Financial Benefits:

● Group Insurance Benefits

● Life Insurance


Other Benefits:

● Travel Insurance

● Free Parking


Duties and Responsibilities:

● Develop and implement standardized procedures and policies for day-to-day facility operations;

● Evaluate current practices and processes, recognize potential areas of conflict;

● Initiate methods and strategies to improve current business methods, quality of products, and guest services;

● Prepare and generate forecasts; to work closely with reservations, the front office and sales in order to maximize occupancy, rate, and revenue;

● Facilitate and support employee training to enforce up-to-date standard operating procedures;

● Manage and supervise employees and participate in their performance evaluation;

● Participate and have input into the recruitment and selection and hiring of employees;

● Support and participate in new employee orientation, training, and scheduling;

● Negotiate with suppliers and ensure inventory is maintained;

● Oversee customer service operations and communications, including conflict resolution; and

● Provide maximum personalized guest service and standards for returning guests, group contact, VIPs, the elderly, and other special requests.





● A university degree or college diploma in hotel management or other related discipline is required for managers employed by hotel chains or large accommodation establishments



● A minimum of 3 years’ experience in hospitality/ accommodation industry


Other skills/conditions:

● Advanced hospitality industry knowledge and superior work ethic

● Superior quality service in a fast workplace in the hospitality industry

● Ability to abide by all health, safety and sanitation requirements

● Excellent communication skills with passion in this industry

● Exceptional problem-solving skills



● English (superior oral and written)

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