Front Desk Agent

Register arriving guests and assign rooms, process group arrivals and departures, take, cancel and change room reservations, provide information on hotel facilities and services, provide general information about points of interest in the area, investigate and resolve complaints and claims, process guests’ departures, calculate charges, balance cash and complete balance sheets, maintain an inventory of vacancies, familiarity with PMS system, follow emergency and safety procedures, clerical duties, assist clients, wake-up calls, perform light housekeeping duties and provide customer service. Experience an asset.